TERMS AND CONDITIONS

 

Please note that all Cad Cam Orthotics users are required to abide by the following terms and conditions. These terms and conditions should be read prior to submitting an account application form. These terms and conditions are subject to change and should be referenced when appropriate. These terms and conditions are not exhaustive; however, they do define several lab policies that should assist clients in understanding their obligations when submitting both physical and digital patient data to Cad Cam Orthotics.

 

The following measurements are required when submitting physical casts to Cad Cam Orthotics:

 

  • Posterior heel bisection should be clearly marked on the internal or external aspect of the cast.
  • If submitting foam impression boxes, then a forefoot varus or valgus measurement should be provided.

 

If these measurements are not provided with physical submissions, then Cad Cam Orthotics staff will subjectively orientate the casts in the frontal plane during the computer-aided design process. Under no circumstance are Cad Cam Orthotics liable for the cost of remanufacture of orthoses under such circumstance that the product is deemed inadequate due to improper prescriptive or morphological parameters. As such it is recommended that all clinicians undertake an effort to provide the required measurements.

 

The following measurements are required when submitting digital scans to Cad Cam Orthotics:

 

  • If providing a 3D scan with per-vertex colour information, then a posterior heel bisection is required
  • If providing a 3D scan with no colour information, then a forefoot varus or valgus measurement is required

 

If these measurements are not provided with digital scan submissions, then Cad Cam Orthotics staff will subjectively orientate the 3D scans in the frontal plane during the computer-aided design process. Under no circumstance are Cad Cam Orthotics liable for the cost of remanufacture of orthoses under such circumstance that the product is deemed inadequate due to improper prescriptive or morphological parameters. As such it is recommended that all clinicians undertake an effort to provide the required measurements.

 

The following prescriptive measurements are required with all prescriptions:

 

  • Orthosis size must be provided on all prescription forms.
  • Orthosis base material selection (EVA, 3D printed material)

 

If this information is not provided, then Cad Cam Orthotics staff will subjectively size the orthosis according to lab standards. Under no circumstance are Cad Cam Orthotics liable for the cost of remanufacture of orthoses under such circumstance that the product is deemed inadequate due to improper prescriptive or morphological parameters. As such it is recommended that all clinicians undertake an effort to provide the orthosis size with every prescription form. Material selection will default to EVA 350 grey for all Machined EVA orthosis prescriptions. All polypropylene and 3D printed prescriptions will be put on hold pending communications with the prescribing clinician.

 

3D Scanners REQUIREMENTS:

 

  • Manufacturing errors that are as a result of 3D scans being provided with inadequate references, lack of correct scaling information, or from 3D scanners that do not produce accurate scans will only be remade at the discretion of Cad Cam Orthotics.

 

Payment for Goods & Services:

 

The Price is in Australian Dollars and excludes GST unless otherwise stated.

 

  • All pricing is subject to change. All pricing will be honoured if already submitted prior to any price rise. We will endeavour to notify of all price changes.
  • We reserve the right to charge you an additional fee to cover processing costs arising from any credit card payment surcharges levied on us by our payment service providers.
  • Unless otherwise agreed in writing, each invoice is payable in full within 30 days of statement.
  • Accounts that go into arrears may have all submitted jobs placed On Hold until remedied. Cad Cam Orthotics will not be liable for clinical costs incurred or loss of revenue due to jobs being placed On Hold.

 

If any monies payable under this Agreement remains unpaid by the due date for payment, you may be charged:

 

(a) Interest of 2.0% per month will be levied on balances outstanding from the due date for payment until the date payment is made.

(b) If your outstanding account is referred to a collection agency and/or law firm, you will be liable for all costs incurred including all commissions, collection and legal demand costs. If the company defaults on payment, the debt will be borne by the person responsible for the line of credit, as per the initial account application form.